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Definitions of a Qualifying Credit Union Service Facility

By Sam Brownell - June 04, 2020

When it comes to field of membership expansions, the NCUA has multiple different definitions of a service facility. The Chartering Manual defines “service facility” differently for additions of select groups than for additions of underserved areas. 

It is important to know these different definitions so you can always ensure that you have a qualifying service facility for a planned field of membership expansion, whether it is the addition of a new select group or an underserved area. Below is a comprehensive list of the different definitions of a qualifying service facility:

Adding Select Groups

For group additions, FCU-owned electronic facilities that accept deposits, take loan applications, or disburse loans are service facilities. Credit union-owned branches, mobile branches, and offices operated on a regularly scheduled weekly basis also meet the criteria for service facilities.  Finally, interests in shared branching networks, automated teller machines (ATMs), and video-teller machines also meet the criteria for service facilities for group additions. A website does not qualify as a service facility.

Underserved Areas

For underserved areas, the definition of “service facility” is more limited and allows fewer kinds of facilities to qualify as a service facility as contemplated by the Chartering Manual.  More specifically, for underserved areas, a service facility includes credit union-owned electronic facilities that take deposits, accept loan applications, and disburse loans.  Credit union branches, video-teller machines, shared branches, mobile branches, and offices operated on a regularly scheduled weekly basis also meet the criteria for a service facility in an underserved area. However, unlike a qualifying service facility for the addition of a select group, an interest in a shared branching network and ATMs do not meet the criteria for a service facility in an underserved area. Again, a website also does not qualify as a service facility.

These more stringent requirements in underserved areas are designed to ensure the credit union maintains a higher degree of presence in the area because, by its very nature, an underserved area has a higher concentration of members with greater needs.

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