I found the CUCollaborate’s Core Data Processing Satisfaction Survey’s user rating and comments to be very insightful. The guide provided a comprehensive one stop shopping list detailing each core platform. The credit union industry would benefit from increased participation on the part of user clients as well as core providers. The longer credit union comments helped me understand clients’ perceptions of other core platforms.
CUCollaborate’s Core Processing Satisfaction Survey allows Quest Federal to measure the performance of our core data processor versus the market and in our case, reinforces the level of satisfaction that we have by comparing to our platform’s results in our peer group.
Johns Hopkins Federal Credit Union is very excited about the new Credit Union Match site. As a credit union serving employees and students of several organizations, the other credit union search sites did not meet our needs. To date the other sites have only been based on home zip code and either leave us out of the results because they do not consider the employer, or they wrongly present our credit union as options for consumers who may live near our branch but are not eligible to join. Credit Union Match has put together the sophisticated search capability that is needed to correctly return a viable list of alternatives to consumers seeking access to a credit union.
The goal of Credit Union Match is ultimately to help our entire movement by making it easier for potential new members to find the best credit union for them.