Survey: NCUA Employees Slightly Less Satisfied; CFPB Employees Happier

By David Baumann - July 19, 2022

Despite small drop in overall score, National Credit Union Administration still rated as above-average government agency in annual survey.


Employees at the National Credit Union Administration (NCUA) were slightly less happy in their jobs in 2021 than they were the year before, according to the latest “Best Places to Work in the Federal Government” survey released last week by the Partnership for Public Service.

On the other hand, workers at the Consumer Financial Protection Bureau (CFPB) were noticeably happier in their jobs last year, the report found.

The partnership each year poses a series of questions to federal employees at each government agency. It develops a score based on answers to three questions surrounding employee satisfaction with their jobs and their organization, as well as whether employees would recommend their agency as a good place to work.

NCUA official seal

The 2021 survey of NCUA employees resulted in an overall score of 75.9, down from 79.4 the year before. That placed the NCUA ninth among 25 mid-size federal agencies and more than ten points above the government-wide average score of 64.5.

In one particular question, 75.7% of NCUA employees said the agency’s leadership is effective, up from 71.2%.

Regarding salaries, 64.3% of agency employees reported they were satisfied with their pay, down from 72.4% the year before. That placed the NCUA in 18th position out of the 25 mid-size agencies.

CFPB Numbers

The CFPB’s overall score meanwhile rose to 74.6, up from 63.5 in 2020. Since 2021 was the first year of the Biden Administration, that score represents the regime change from Trump Administration appointee Kathleen Kraninger to Biden appointees Acting Director Dave Uejio and Director Rohit Chopra.

The rating placed the CFPB 12th out of the 25 mid-size agencies and likewise more than ten points above the government-wide average.

CFPB logo

Asked about the effectiveness of the agency’s leadership, 76.5% of the CFPB employees responding said it was effective in 2021, compared with 58.7% in 2020.

When it came to their salaries, 59.6% of CFPB employees said they believed their pay was fair, up from 51.2% in 2020. Still, that placed the CFPB in 22nd place out of the 25 mid-size agencies for salary satisfaction.

The Pandemic’s Impact

In an analysis accompanying the report, the partnership said that the COVID pandemic has taken a toll on both employees and their bosses.

“Many federal agencies are struggling to improve employee engagement, with leaders and the workforce facing an array of challenges that include transitioning to new ways of working due the fallout from COVID-19 pandemic,” the research group stated.

The partnership added that dissatisfaction with salaries likely is the result of federal employees having received a 1% salary increase, while consumer prices increased 7% from December, 2020 to the end of 2021.

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